Accessibility statement

Accessibility statement

Safeguarding - accessibility statement

This accessibility statement covers the Safeguarding website. It applies to

This website is run by North Somerset Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts with browser accessibility extensions
  • zoom in up to 200% without the text spilling off the screen
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • use a small screen device because the site is mobile responsive

We’ve also made most of the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some images have a low colour contrast
  • some heading levels are skipped
  • you cannot skip to the main content when using a screen reader or keyboard
  • most PDF documents are not fully accessible to screen reader software
  • use of italics
  • anchor links contains no text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email [email protected] or call 01275 882 954

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email us on [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our main offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

North Somerset Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:


Some PDFs added to our website after September 2020 are not fully accessible as we have not yet had the resources to update them.

We will be going through these PDFs gradually to bring them up to WCAG 2.1 AA standards. We are aiming to have them all up to the correct standard by December 2021.

Content that’s not within the scope of the accessibility regulations

Older PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old meeting minutes and agendas.

What we’re doing to improve accessibility

We are assessing our current microsites for accessibility and will set up a programme to bring them into the main content management system of our corporate website.

Preparation of this accessibility statement

This statement was prepared on Monday 21 September 2020.

This website was last tested on Friday 18 September 2020. The Digital Team used a sample of pages that included homepage, contact us, information pages based on accessibility report from Dynomapper.